Troubleshooting

I hear nothing

• Check that playback is running in the Global panel.
• Confirm the correct audio output device is selected in settings.
• Check the channel is not muted and that its volume is above zero.
• If probability is set very low, a pattern can play only occasionally — raise it temporarily to confirm.
• Make sure the pattern actually crosses a trigger point as it moves.

Audio crackles or drops out

• Increase the audio buffer size in settings.
• Reduce the number of active patterns or lower the tempo.
• Close other audio applications that hold the same device.
• On laptops, switch to a high-performance power profile.

My DAW receives no MIDI

• Enable MIDI output in the MIDI panel and select a destination.
• On macOS, enable the IAC Driver in Audio MIDI Setup and choose it as the destination.
• On Windows, install a virtual MIDI port such as loopMIDI and select it.
• Check the channel numbers match between Synscape and the receiving track.
• Arm the receiving track for recording or monitoring.

Timing feels loose

• Lower the audio buffer size for tighter response.
• Confirm tempo matches your DAW.
• Use quantised timing on the pattern if you need strict placement.

Export produces an empty file

• Make sure at least one pattern played during the recorded range.
• Check that the exporting channel is not muted.
• Record for a full musical phrase before exporting.

The application will not start

• On macOS, open the app once from the right-click menu to approve it, and confirm you are on a supported macOS version.
• On Windows 10 or 11, allow the installer through SmartScreen and reinstall.
• Update your graphics drivers — the canvas is GPU accelerated.

Something else

Check the FAQ and the Release Notes for known issues, then email support with your operating system, Synscape version and a short description.